Can I get a refund after 14 days?

Generally no. After 14 days, cancellation stops future charges. Contact support for exceptional circumstances.

How long does a refund take to appear?

5-10 business days depending on your bank or payment provider.

Does the refund policy apply to annual plans?

Yes. The 14-day guarantee applies to annual plans. After 14 days, annual plans are non-refundable but access continues for the full year.

What if I accidentally renewed my subscription?

If you accidentally renewed your subscription, contact Envizion AI within 48 hours for a full refund of the renewal charge. Our policy is designed to accommodate such situations promptly and efficiently. After 48 hours, the standard refund policy applies, and refunds may not be possible.

Are there any non-refundable purchases?

Yes, credit packs that have been partially consumed are non-refundable. Additionally, subscriptions older than 14 days are not eligible for refunds, although cancellation will stop future charges. Enterprise contracts with custom terms are also non-refundable and governed by their specific contract terms.

What happens to my account after a refund?

After a refund, your account will revert to the Free plan. However, your projects and media will remain accessible. You have the option to resubscribe at any time if you decide to continue using the services. This ensures you do not lose any of your work or data.

How do I request a refund for a video editor subscription?

To request a refund, log in and go to Settings > Billing. Click 'Request Refund' and provide the reason, which is optional but helpful. You will receive an email confirming the refund request. Refunds are processed within 5-10 business days to your original payment method, ensuring a smooth and transparent process.

What if I encounter technical issues with the video editor?

If you encounter technical issues preventing you from using the video editor, you may be eligible for a full or prorated refund. Envizion AI's team will attempt to resolve the issue promptly. If the issue cannot be resolved, contact support within the eligible period to initiate the refund process, ensuring you are not charged for a service you cannot use.

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What Is the Refund Policy?

March 16, 2026faq_individual

Envizion AI offers a 14-day money-back guarantee for new subscribers, no questions asked. Billing errors and unintended renewals (within 48 hours) are also refundable. Refunds process within 5-10 business days to the original payment method.

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# What Is the Refund Policy?

Envizion AI wants every subscriber to be satisfied. Our refund policy is designed to be fair and transparent with no hidden conditions.

Money-Back Guarantee

New subscribers are eligible for a full refund within the first 14 days of their initial subscription. If you try Pro and decide it is not for you, request a refund — no questions asked.

Eligible Refund Scenarios

First 14 days of a new subscription — Full refund, no questions.
Technical issues preventing use — If a platform bug prevents you from using paid features and our team cannot resolve it promptly, you are eligible for a full or prorated refund.
Billing errors — Duplicate charges or incorrect amounts are refunded immediately.
Renewal you did not intend — If you forgot to cancel before renewal, contact us within 48 hours for a full refund of the renewal charge.

Non-Refundable Scenarios

Credit packs purchased and partially consumed.
Subscriptions older than 14 days (cancellation stops future charges but does not refund the current period).
Enterprise contracts with custom terms (governed by contract).

How to Request a Refund

1. Log in and go to Settings > Billing.

2. Click "Request Refund" — Provide the reason (optional but helpful).

3. Confirmation — You receive an email confirming the refund request.

4. Processing — Refunds are processed within 5-10 business days to your original payment method.

After a Refund

Your account reverts to the Free plan. Projects and media remain accessible. You can resubscribe at any time.

Our Philosophy

We would rather give you money back than have an unhappy customer. If you feel the product did not deliver value, reach out. We handle edge cases with common sense and good faith.

6trim Team

6trim

Frequently Asked Questions

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